Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE

PREAMBLE

By using Authentic Indonesia’s website and by purchasing our products / services, you agree to the following General Terms and Conditions of Sale. Please read them carefully.

These General Terms and Conditions of Sale are exclusively applicable between Authentic Indonesia, hereinafter named “the Operator” and anyone using the services proposed by Authentic Indonesia, hereinafter named “the Customer”.

COMPANY DETAILS

Authentic Indonesia is a company of PT ASLI ALAMI WISATA. Both companies are chaired by Mr. I Ketut Sujata, the Executive Director of PT ASLI ALAMI WISATA is a member of ASITA, the Indonesian travel agencies association.

Authentic Indonesia is a local travel agency based in Yogyakarta, Indonesia, specialized in operating authentic and responsible travel services all around Indonesia, including Java, Bali, Flores, Lombok, Sumba, Sumatra, Borneo and Sulawesi.

The Operator proposes, through www.authentic-indonesia.com, hereinafter named “the Website”, the organisation of tailor-made tours and the online sales of travel packages in Indonesia. The Customer can book travel packages, individual travel services or ask for tailor-made tours directly from the Website. Authentic Indonesia acts as a travel agent by providing accommodations, tickets for domestic flights, buses, cruises and by organizing further travel services from partners and other businesses, hereinafter named “third parties”.

BOOKING PROCESS

Authentic Indonesia offers 2 ways to book your trip to Indonesia via its website :

• SELECT YOUR PERFECT PROGRAM ON THE WEBSITE 

First step : Select the program that suits best your dreams and click on « Request a quote ».

Second step : Fill in all the details and let us know any specific information which will help us to organise in the best way your tour.

Third step : After having received your request, our team will organise your stay according to your special needs to send you the proper quote and program as soon as possible.

• ASK FOR YOUR TAILOR-MADE HOLIDAYS IN INDONESIA

First Step : Click on Plan My Trip page.

Second Step : Fill in all the details requested in the form.

If you have any special request, please feel free to let us know. The more information we will get from you, the easiest for us it will be to create your perfect tailor-made tour which will suit your travel wishes.

Third Step : After having received your request, our team will create a unique program for you, according to your request and wishes. They will send you the proper quote and proposal as soon as possible.

Booking travel program no later than 2 days before the day of arrival (in low season) and a minimum of 3 weeks before the high season. In particular, acceptable but depending on component availability request.

All the reservation out of the 2 previous stated ways must be in written communication by e-mail, fax or letter.

HOTELS & TRAVEL PACKAGES

Prices for travel packages and hotels are calculated on net prices, including 10% of government tax and 11% for services. The prices for travel packages including hotels are calculated on the basis of double room (one room for two persons). Additional costs, named “Single supplement” are to be expected for the Customer who want to stay alone in another room. The triple occupancy is based on one double room with one extra bed. Maximum 2 children are allowed in their parents room, with condition for child with extra bed charged at 75% and without extra bed by 50% charge of the adult price.

PAYMENT PROCESS

A deposit of 25 % of the price, given in the confirmation, is required. The deposit can be made in USD, EURO or IDR. Please note the reference of the invoice at the time of payment. The difference to 100% of the price shall be paid 45 days prior to arrival date.

If the Customer does not pay the deposit in time, the Operator is entitled to terminate the contract without notice or to refuse carrying out the travel services. If any documents are required, the Customer will receive these after the full price is payed.

Concerning the payment methods, the Operator accepts payments either via PayPal or credit card. Whichever payment option the Customer chooses on the Website, it is securely processed by PayPal.

• SECURITY

The payment is fully processed on PayPal secured page. During the payment process, the Customer will never share its credit card information with the Operator.

• CREDIT CARD

If the Customer does not want to use a PayPal account for the payment, he has the possibility to fill its credit card information on PayPal payment page without creating a PayPal account. In this way, the Operator accepts Visa, Mastercard, American Express and many others bank cards.

• CURRENCIES

The invoices are priced in USD but the Operator accepts payments in all currencies. During the payment process, PayPal will automatically convert the price into USD. The Customer does not need to dispose a USD bank account.

Finally, as the exchange rate can vary in the time, the price will be adjusted depending on the USD rate at the time of booking.

DEPOSIT

A deposit corresponding to 25% of the price must be paid at the time of booking and the remaining 75% must be balanced 2 months (60 days) before the arrival date by the Customer. Deposits are not refundable in the case of cancellation from the Customer without notice and / or 45 days and less prior to arrival date.

The deposit made by the Customer acts as a contract between the Customer and the Operator.

CHANGES AND CANCELLATION

Any travel change and cancellation must be notified to the Operator by email. Phone call will not be accepted. The changes and / or cancellation will be acknowledged by the Operator with a confirmation email. Authoritative is the day of receipt of the cancellation e-mail.

• CHANGES MADE BY THE CUSTOMER 

Change of the tour date, time, route after confirmation may cause supplement costs, depending on the type of booking as well as the period and condition of the third parties. The Operator strongly recommends personal and travel insurance which covers accidents, injury or loss of personal property.

• CANCELLATION MADE BY THE CUSTOMER

Cancellation can be made at any time prior to arrival or in case of hotel bookings prior to the check-in. The refund of the paid amount will vary according to the time of cancellation :

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• CHANGES OR CANCELLATION MADE BY THE OPERATOR

If, for any reason outside control of the Operator, tailor-made tours, travel packages or travel services cannot be operated, especially in case of unforeseen circumstances such as natural disasters, political situation, epidemics and others, the Operator is entitled to carry out changes in services referring to decision of the Indonesian government. The Operator shall immediately inform the Customer.

If changes are not possible or unreasonable, the Operator or the Customer are entitled to cancellation. The Customer will receive a full refund of the price.

CUSTOMER’S RIGHT OF CLAIM

The Customer can claim compensation from the Operator in case of insufficient services within a period of one month after the end date of services provided by the Operator to the Customer. After this period, the Customer’s right of claim shall be extinguished. If any mistake has been made by the Operator, the company will consider compensation or refund depending on the situation.

NO SHOW CLAUSE

If, for any circumstances, the Customer does not show up in person during a part or the entire length of the scheduled stay, he will not be refund of the amount paid.

INSURANCE

Please note that travel insurance is not included in the price.

The Operator recommends personal and travel insurance which cover accidents, injury or loss of personal property. The Operator is not liable for any damages or injuries suffered as a consequence of anything, howsoever caused in connection with services carried out by third parties, arising from the use of accommodation, transportation or other services, or for labour strike, political unrest, weather conditions or natural disasters which are beyond the Operator’s control.

Please be aware that, by booking travel services, the Customer confirms that his state of health complies with the travel requirements and that he does not suffer from any cardiac diseases and / or circulatory disorders. If any diseases are known by the Customer, he shall consult a physician and get permission to participate. The tours operated can be very strenuous and therefore cause danger to persons suffering from cardiac or circulatory disorders. A health check with the Customer’s doctor is a necessity before travelling to Indonesia, especially for wildlife observatory, long trekking in the jungle and all physical activities.

TRAVEL DOCUMENTATION

It is the Customer’s personal responsibility to ensure that he has valid travel documentation which meets the requirements of immigration and other authorities in Indonesia. The Customer is responsible for obtaining and presenting all required visas, travel and health documents and for complying with all laws, regulations, orders, demands and travel requirements of Indonesia.

The customer will be responsible to pay any fine or charge assessed by the government concerned. The Customer is responsible for obtaining all necessary information on regulations, laws and travel requirements. Any fines, penalties, payments or expenditures incurred as a result of breach of these requirements shall be paid by or charged to the Customer.

GOVERNING LAW

By using the Website and by purchasing one of our services, the Customer agrees that the Indonesian law, without reference to principles of conflict of laws, will govern these General Terms and Conditions of Sale and any dispute of any sort that might arise between the Customer and the Operator.

PRIVACY

Please review the Privacy Policy page, which also governs the Customer’s use of both the Website and the Operator’s services, to understand our practices.

CONTACT US

If you wish to contact us, for any reason whatsoever, please email our Customer Service Representative at [email protected]