A deposit of 25 % of the price, given in the confirmation, is required. The deposit can be made in IDR. Please note the reference of the invoice at the time of payment. The difference to 100% of the price shall be paid 45 days prior to arrival date. If the customer does not pay the deposit in time, Authentic Indonesia is entitled to terminate the contract without notice or to refuse carrying out the travel services. If any documents are required, the Customer will receive these after the full price is payed.
Concerning the payment methods, we accept Credit Card payments. through DOKU Payment Gateway Whichever payment option the customer chooses on the website, it is securely processed by DOKU.
All credit card payments must be made in rupiah, given the Republic of Indonesia’s regulations on payment acceptance.
The payment is fully processed on DOKU secured page. During the payment process, the Customer will never share its credit card information with Authentic Indonesia.
We accept payments via credit cards that have the VISA or MASTERCARD logo, and make sure the country of your credit card issuing bank is the same as your country.
The invoices are priced in USD but we accept payments in all currencies. During the payment process, DOKU will convert the price into IDR. The Customer does not need to dispose of a IDR bank account.
Finally, as the exchange rate can vary in the time, the price will be adjusted depending on the IDR rate at the time of booking.
A deposit corresponding to 25% of the price must be paid at the time of booking and the remaining 75% must be balanced 2 months (60 days) before the arrival date by the customer. Deposits are not refundable in the case of cancellation from the Customer without notice and / or 45 days and less prior to arrival date.
The deposit made by the customer acts as a contract between the Customer and Authentic Indonesia.
Find more about changes, cancellation and refund on the Terms and Conditions page.